Communicator Help: Getting Help With AOL<sup><font size=-2>®</font></sup> Communicator

Contents | Index | Tutorial Movies

Getting Help With AOL® Communicator

Using AOL Communicator Help
Playing Tutorial Movies
Reading the Release Notes
Printing Help

Using Keyword: AOL Communicator
Contacting AOL Customer Service

Using AOL Communicator Help

To get Help while using AOL® Communicator:

- Open the Help menu and choose Contents & Index.
  The Help Viewer opens to the Contents page. Scroll through the main topics and click the one you want to explore.
  Every Help page includes these navigation links near the top:

- Contents: Return to the main list of topics.
- Index: See an alphabetical list of topics.
- Tutorial Movies: See a list of tutorial movies demonstrating simple tasks.

- Click Help buttons to get help on the window you're viewing.
  Some AOL Communicator windows, such as those for setting preferences, include a Help button. When you click a Help button, the Help Viewer displays information about the window in which the button is located.
  If you're viewing subtopic details within a page, click back to top to return to the top of the page.

To return to the list of subtopics for a main topic, click the main topic's link near the top of the page.

The Back and Forward buttons in the Help window work just as they do in a browser. Click them to move backwards or forwards through Help topics you've already viewed.

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Playing Tutorial Movies

AOL Communicator Help includes tutorial movies that give step-by-step demonstrations of how to perform basic tasks.

To see a list of the tutorial movies available, open the Help menu in any AOL Communicator application and choose Tutorial Movies. Or click Tutorial Movies at the top of any Help page.

Click the icon beside each movie title to play the movie.

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Reading the Release Notes

AOL Communicator Release Notes provide late-breaking information about this release.

To view the release notes, open the Help menu in any AOL Communicator application and choose Release Notes.

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Printing Help

To print an entire Help page from within AOL Communicator, click the Print icon near the top of the Help window.

To print a portion of a Help page, select the part you want to print, then click the Print icon.

To print the entire text of AOL Communicator Help (over 240 pages) in PDF form, follow these steps:

1. Go to AOL® Keyword: AOL Communicator
2. Click Frequently Asked Questions, then click the PDF icon labeled AOL Communicator Guide to download the guide.
3. Locate the PDF file that you downloaded to your hard disk.
4. Open the PDF file and print it.

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Using Keyword: AOL Communicator

If you can't find an answer in AOL Communicator Help or the release notes, open the Help menu again and choose AOL Communicator KW Services, then KW: AOL Communicator.

Choosing this menu item opens the AOL® client software and brings you to the main Keyword area for the product, where you will find additional information including FAQs and tutorials.

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Contacting AOL® Customer Service

Before attempting to contact AOL® Customer Service, open the Help menu and choose Contents & Index.

That's the quickest way to find information on most routine AOL Communicator tasks, like account setup or how to use different features. For details, see Using AOL Communicator Help.

If you can't find what you're looking for in Help, you can send an e-mail message to AOL Customer Service. To do so now, click this link:

AOLCommHelp@aol.com

If you'd prefer to ask your question over the phone, AOL provides toll-free customer service for AOL Communicator at this number:

877-824-0224
Available 8:00 a.m. to 1:00 a.m. Eastern Time, 7 days a week.

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Last Updated September 16, 2003