Communicator Help: Using Radio@AOL for AOL<sup><font size=-2>®</font></sup> Communicator

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Using Radio@AOL for AOL Communicator

Troubleshooting Radio@AOL

Why Is There No Sound When I Start Radio@AOL?
How Do I Improve Radio@AOL Reception?
Error: Cannot Open Audio Device
Error: Could Not Create DirectSound Object

Why Is There No Sound When I Start Radio@AOL?

Check for the following:

- Is the volume for your computer turned on and turned up?
- Are your speakers turned on?
- Is the Mute button selected on the Radio@AOL player?
- Is the player's volume turned up?
- Have you selected a radio station?

Click the triangle beside a category to see the stations available in that category. Double-click a station name to play it.

- Are your volume settings adjusted properly?

To adjust your Windows volume settings, follow these steps:

1. Click Start, then Settings, then Control Panel.
2. Double-click Sounds and Multimedia.
3. Click the Audio tab.
4. Under Sound Playback, click Volume.
5. Deselect any Mute (Mute all) checkbox.
6. Move the Volume slider for Wave Balance to the top.

This should restore your audio, and you should be able to hear the music when you double-click a radio station's name.

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How Do I Improve Radio@AOL Reception?

Static and interrupted playback are typically caused by a poor Internet connection. Streaming audio is especially susceptible to network problems.

Try exiting some of your open applications to improve your listening experience.

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Error: Unable to Play Stream

This error often indicates a temporary loss of contact with the server. Click Try Again to keep trying.

You can also click Exit to close Radio@AOL and try launching it again after some time has passed.

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Error: Cannot Open Audio Device

This error usually indicates a problem with your sound card or sound card drivers, in which case you will need to contact your sound card manufacturer. AOL cannot help you with this type of problem.

If you are running a game, playing a CD, or running other software that is playing sound, exit that application and try running Radio@AOL again.

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Error: Could Not Create DirectSound Object

This error usually indicates a limitation of your sound card. Your system may have a built in sound card that cannot support playback of more than one audio process at a time.

If Radio@AOL is playing and you start another program that uses your sound card, Radio@AOL may stop playing and this message may appear.

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Last Updated September 16, 2003